*For credit card payment return may take longer depending on Commercial Banks
You have to notify us within 24 hours after receiving the Products from the delivery man
agar.com.bd appreciates every single time you trust us with your purchase. We want you to have an absolutely hassle-free shopping experience. We assure you that all Products sold on agar.com.bd are brand new. In case the Products you have received is ‘Damaged’, ‘Defective’ or ‘Not as Described’, you can return it within 7 days, and we will solve your problem within 5 days (Outside Dhaka 10 days), after receiving your notification. You can have Replacement or Refund.
Return can be occurred in two stages:
You can return the Products if:
All items which can be resold are always eligible for return. Except the following
The customer must ensure the item is packed and delivered securely. agar.com.bd will not be held responsible if the goods get damaged on their return to agar.com.bd office. Returns are easy, simply follow these steps
With Order ID details and problem, e-mail us at [email protected] within 24 hours
We will confirm the return request and will inform you about the pickup process.
Please ensure that Products is in unused and original condition. Include all price tags, labels, original packing and invoice along with the Products.
Please note that you need to contact us within 24 hours after receiving a faulty or damaged Products, it is very necessary that you contact us via mail, and also you have to send us the Products within 7 days. We will bear the return delivery charge.
agar.com.bd provides the most hassle-free online shopping experience. Your money is safe with us. Refunds are issued when
– Most refunds are fully refunded in 7 days after we receive and process your return.
– If you pay us by using card then we will request a refund in bank which will take 7-10 working days.(credit card payment return may take longer depending on Commercial Banks)
– If you pay us by bkash then your money will be bkash in your desired account within 2-5 working days.
Refund is easy, simply follow these steps
Provide us with Order ID details and e-mail: [email protected]
We will confirm the Refund request and will inform you about the process.
Please note that if we send you faulty Products, then we will bear the delivery charge and transaction cost for credit card.